Participants will be able to understand the origin of drinking water standard, achieve continual improvement and understand the 21 elements of the DWQMS.
Participants will be able to apply auditing principles, conduct a document review and audit interview, as well as report on findings.
Participants will be able to understand the legal requirements, manage and maintain documents, understand the difference between a document and record.
Participants will be able to learn to identify the root cause of a problem, learn root cause analysis tools and understand the components of corrective and preventative action.
Participants will be able to plan effectively for continual improvement, achieve a continual improvement plan and keep up with DWQMS standards element changes.